{"id":122,"date":"2016-05-13T14:13:15","date_gmt":"2016-05-13T06:13:15","guid":{"rendered":"http:\/\/c10.websuncloud.com\/?page_id=122"},"modified":"2026-08-05T02:39:34","modified_gmt":"2026-08-05T02:39:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fdemo320.websitesun.com\/f72\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"  <div id=\"page-header-2116789992\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            FAQ          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-2116789992 .page-title-inner {\n  min-height: 200px;\n}\n#page-header-2116789992 .title-bg {\n  background-image: url(https:\/\/fdemo320.websitesun.com\/f72\/wp-content\/uploads\/sites\/15\/2018\/07\/21.jpg);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\t<section class=\"section\" id=\"section_1388629352\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-451562259\">\n\n\t<div id=\"col-1155386427\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-428496313\" class=\"text\">\n\t\t\n<h2><strong>We know you&#8217;ve got questions.<\/strong><\/h2>\n<p>We&#8217;ve listed some fequently asked questions here to help save you some time.<\/p>\n\t\t\n<style>\n#text-428496313 {\n  font-size: 1.5rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-451562259 > .col > .col-inner {\n  padding: 40px 0px 40px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row\"  id=\"row-2014896542\">\n\n\t<div id=\"col-195267303\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Orders Placed Online<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3936670814\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3936670814-label\" class=\"accordion-title plain active\" href=\"#accordion-item-is-the-product-i-want-to-buy-available-in-my-area?\" aria-expanded=\"true\" aria-controls=\"accordion-3936670814-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the product I want to buy available in my area?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3936670814-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3936670814-label\">\n\t\t\t\n<p>When checking out, please make sure you select the warehouse relevant to your local region when buying.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1888420477\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1888420477-label\" class=\"accordion-title plain\" href=\"#accordion-item-i&#039;m-not-happy-with-the-quality-of-the-product-i-received.-what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1888420477-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I'm not happy with the quality of the product I received. What can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1888420477-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1888420477-label\">\n\t\t\t\n<p>If, for any reason, our products didn&#8217;t meet your expectations, we&#8217;d ask that you contact support@uking-online.com with your order number for assistance.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2019158550\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2019158550-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-want-to-buy-wholesale,-what-are-my-options?\" aria-expanded=\"false\" aria-controls=\"accordion-2019158550-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I want to buy wholesale, what are my options?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2019158550-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2019158550-label\">\n\t\t\t\n<p>If you need to place a bulk order, please contact support@uking-online.com, specifying the product code (SKU) and quantity you wish to order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-228564784\">\n\n\t<div id=\"col-511144321\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Product Related Issues<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1226938055\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1226938055-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-should-i-do-if-my-product-breaks-after-a-period-of-use?\" aria-expanded=\"true\" aria-controls=\"accordion-1226938055-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if my product breaks after a period of use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1226938055-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1226938055-label\">\n\t\t\t\n<p>If you&#8217;re still within your warranty period, we&#8217;ll arrange for a repair or exchange free of charge. Please provide us with the following:<\/p>\n<p>    Photos of your original  packaging, including both front and back sides.<br \/>\n    Photos or video of the defective item(s).<br \/>\n    Photos, videos or screenshots showing any malfunctions of your defective item.<\/p>\n<p>We will usually offer a refund or send a replacement as soon as the problem is confirmed. For more info please see our warranty policy.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2559864167\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2559864167-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-only-seeing-red-and-green-lighting;-blue-seems-to-be-missing?\" aria-expanded=\"false\" aria-controls=\"accordion-2559864167-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I am only seeing red and green lighting; blue seems to be missing?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2559864167-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2559864167-label\">\n\t\t\t\n<p>Disassemble your device and check if the LED board wiring is loose.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3213825111\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3213825111-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-want-to-buy-wholesale,-what-are-my-options?\" aria-expanded=\"false\" aria-controls=\"accordion-3213825111-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I want to buy wholesale, what are my options?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3213825111-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3213825111-label\">\n\t\t\t\n<p>If you need to place a bulk order, please contact support@uking-online.com, specifying the product code (SKU) and quantity you wish to order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1388629352 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-122","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/pages\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":0,"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/pages\/122\/revisions"}],"wp:attachment":[{"href":"https:\/\/fdemo320.websitesun.com\/f72\/wp-json\/wp\/v2\/media?parent=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}