We know you’ve got questions.
We’ve listed some fequently asked questions here to help save you some time.
Orders Placed Online
When checking out, please make sure you select the warehouse relevant to your local region when buying.
If, for any reason, our products didn’t meet your expectations, we’d ask that you contact support@uking-online.com with your order number for assistance.
If you need to place a bulk order, please contact support@uking-online.com, specifying the product code (SKU) and quantity you wish to order.
Product Related Issues
If you’re still within your warranty period, we’ll arrange for a repair or exchange free of charge. Please provide us with the following:
Photos of your original packaging, including both front and back sides.
Photos or video of the defective item(s).
Photos, videos or screenshots showing any malfunctions of your defective item.
We will usually offer a refund or send a replacement as soon as the problem is confirmed. For more info please see our warranty policy.
Disassemble your device and check if the LED board wiring is loose.
If you need to place a bulk order, please contact support@uking-online.com, specifying the product code (SKU) and quantity you wish to order.